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Common Queries

You Asked, We Answered

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.



  1. Are your products vegan?                                                                                                                                    All Promilk products meet the criteria for vegan labelling and contain no traces of animal products.

  2. Do your products contain dairy ingredients?                                                                                          No, our products do not contain dairy ingredients.

  3. Do your products contain gluten?                                                                                                                  No, our products do not contain gluten.

  4. Do your products contain peanuts?                                                                                                                 No, our products do not contain peanuts. Our facilities are 100% peanut-free.

  5. Do your products contain palm oil?                                                                                                                   No, our products do not contain palm oil.

  6. Do your products contain preservatives?                                                                                                  No, our products do not contain preservatives.

  7. Why do your plant-based drinks have long shelf lives?                                                                    Our products last long because of two simple reasons: Because they are ultra-heat treated (UHT) and because they are served in Tetra Pak Boxes. These boxes are developed with a cutting-edge technology and they protect our products from adverse conditions such as heat and direct light. Promilk products do not contain any preservatives or chemicals that would extend the shelf life of the product.

  8. Why do some of your boxes have the disclaimer “May contain traces of nuts and soy”?   When we produce our products we are as careful as possible not to mix other ingredients into our formulas, making sure to clean our lines perfectly between each production. We still publish this warning against the remote chance that any traces of our other delicious recipes remain.

  9. What are your guidelines for purchasing ingredients?                                                                   We choose plant-based, high quality, healthy and delicious ingredients. We make all the necessary quality and toxin tests in our quality control laboratories every single time we purchase raw-materials, and before and after each production. All the ingredients we use are certified non-GMO.

  10. Why do you use gellan gum?                                                                                                                                   We use gellan gum as a thickener. Thanks to this, every drop of Promilk is richer, and even more delicious.

  11. Can you ensure that Promilk Soy is non-GMO?                                                                                             Yes, we only use GMO-free ingredients in our products.

  12. How do you make your plant-based drinks so silky?                                                                              Hazelnuts, almonds, coconuts naturally contain a high content of fat that provides for a naturally silky texture. We make sure that we use carefully-selected high quality nuts to make our super tasty nut paste and then develop that into Promilk. Soy protein does not naturally contain fat, therefore we use olive oil that provides the silky texture in Fomilk Soy.


  1. What certifications do your facilities have?                                                                                              Our facilities are certified by the British Retail Consortium (BRC), which means our operations comply with the Global Standard for Food Safety. The BRC Global Standard is recognized by the Global Food Safety Initiative (GFSI) and is common in Europe and parts of Asia and the USA.

  2. What is Ultra Heat Treatment (UHT) and what does it serve?                                                           UHT is a technology that sterilizes liquids by heating them to high temperatures for a few seconds, the temperature needed to kill spores. UHT technology gives a longer shelf life to the product.


  1. Can Promilk drinks be used for baking or cooking?                                                                            Promilk can be used in just about any recipe to replace animal-based milk. It can be used in baking, cooking, drinks, cookies, deserts, or in whatever your heart desires.

  2. Can Promilk replace breast milk for infants?                                                                                          No, Promilk cannot replace breast-feeding.

  3. How should I store Promilk drinks? How soon should I consume                                                Promilk drinks after I open them?You do not have to refrigerate Promilk drinks until they are open (unless you like it chilled). Once they are open, keep them refrigerated and consume within the suggested period as written on the box.

  4. Why do I need to shake the product?                                                                                                Shaking Promilk ensures that the product is consistent, because it can naturally dissolve as it sits.

  5. Who sets Promilk’s market prices?                                                                                                                   Promilk sells its products to retailers, distributors and markets. The sales point then sets its own sales prices based on its wholesale costs, operational costs and profit margins.

Let us know what you need and we’ll do our best to assist you.

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